FAQ


Where do you ship?

We ship to both the United States and Canada. Shipping of a bike to the lower 48 is free!

Do you ship to Alaska or Hawaii?

Unfortunately, due to shipping constraints we do not ship to Alaska or Hawaii.

What do I do if something breaks?

Regardless of whether something breaks during shipping or while you are riding, we are here to help! Simply get in touch with us and we will be sure to take care of the issue that you are facing, hassle free.

How long will it take to receive my order?

All orders are shipped within 1 business day via UPS or Fedex with an estimated delivery time of 5 to 7 business days.

Do you stock parts for your products?

Yes, we pride ourselves on our industry-leading customer support, and as such, stock all of the parts for our products.

 

Warranty and Maintenance

What is covered under the 180-day warranty?

The warranty covers all mechanical or parts issues that arise during the 180-day period.

What happens if a mechanical issue arises after the 180-day warranty period?

Even after the warranty expires, we are still here to help! Contact us via phone or email and our customer support team will assist you to resolve any issues. We have parts for all our products on hand.

What maintenance is required for my GIO product?

Our products require very minimal maintenance. For the Electric Scooters, just ensure the battery is charged and adjust the chain and brakes when necessary.

Use of Product

Can I use the Electric Scooter in bike lanes?

Yes, as these scooters are classified as Class 2 electric bikes, you are able to use these scooters in all bike lanes.

How fast can your scooters go?

Our scooters can go up to 20 mph on flat terrain.

 

Returns and Shipping

What is the return policy?

We are so confident in the quality of our products and know that you will love it! As such, we are proud to offer a 30-day no questions asked money back guarantee.

 

How much is shipping?

We are proud to offer free shipping to all of our bike and scooter purchases!

 

Parts shipments are offered at affordable prices as well.

 

My package came damaged. What do I do?

 

Most of the time, your purchase will come in perfect condition. In most cases, these damages are only aesthetic damages to the boxes and your unit is unharmed. If for any reason your unit is damaged as a result of shipping, do not worry. Simply contact us and we will make sure that your unit is as good as new!

 

What carrier do you use and what is the shipping method? 

For our products, we ship using UPS, Fedex, and other freight options. Shipping time will range dependent on where in the US you are located.